We currently ship across the United Kingdom. Our goal is to deliver quality pet products directly to your doorstep, wherever you are in the UK.

Delivery times vary depending on the product and destination. Most orders arrive within 5–12 business days. You will receive tracking information once your order has been dispatched.

Once your order has been shipped, we will send you a confirmation email with a tracking number and a link to follow your parcel's journey.

Our collection is carefully selected for both cats and dogs. Each product page includes detailed information about size, usage, and suitability.

Yes. We prioritize quality and safety when selecting products for our store. We recommend always supervising your pet when introducing a new toy or accessory.

If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery. We will work quickly to resolve the issue and ensure your satisfaction.

Yes. If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order. Items must be unused and in their original condition.

You can reach us through our Contact Us page or by email. Our team is always happy to help with any questions regarding your order or our products.

We regularly run promotions and special offers, including free shipping on selected orders. Check our website for the latest deals.

At Pawbya, we believe pets are family. Since 2020, our mission has been to offer high-quality, carefully selected products that bring comfort, happiness, and enrichment to pets and their owners.

We accept major credit and debit cards, as well as secure online payment methods available at checkout.

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.